We have established the most stringent authentication process in the resale marketplace through years of development and implementation.
- We are dedicated to creating a secure and reputable marketplace for reselling luxury signed jewellery, guaranteeing authenticity. They meticulously inspect hundreds of items each year.
- To ensure the highest level of accuracy and efficiency, we continuously refine our authentication process and internal procedures. Prior to making a purchase, our jewelry experts conduct a detailed examination of every signed piece. This includes thorough checks on dimensions, materials, serial numbers, history, provenance, marks, detail settings, signatures, and more. For special pieces, we also verify their authenticity with the brand store. In addition to our traditional authentication process, we utilize cutting-edge technologies such as AI machine learning.
- We take pride in our commitment to customer satisfaction. If our customers are ever dissatisfied or have any concerns about our products, we are dedicated to resolving any issues and ensuring their satisfaction. Your happiness is our top priority.
We guarantee the authenticity of each signed piece listed in our shop. With every purchase, we provide our clients with a 'Dandelion Antiques Authentic Guarantee Card', which offers lifelong protection. If, after verification by the brand boutique, it is determined that an item is fake, we will provide a full refund, including the authenticity checking fee, as long as the client can provide proof of the brand store verification.
We recommend that clients visit the brand boutique for authenticity verification. Alternatively, they can go to the brand store for a simple cleaning or polishing service. It's important to note that the brand store does not accept counterfeit items for service work.
Absolutely. At Dandelion Antiques, each member of our purchasing authentication team has an average of over 7 years of experience working with top luxury jewellery companies and reputable international auction houses in the UK. Over the course of their careers, they have inspected thousands of items, gaining extensive expertise in the field.
Yes, we’ll email you your tracking information once your item has been dispatched. All our items are shipped using FedEx or DHL.
We always want our clients to be 100% happy but just in case you don’t love your purchase as much as we do, below is our returns policy.
We will gladly accept eligible returns within 7 days of receipt. Please see our full return policy details below.
You can visit us by appointment only. Just let us know which pieces you would like to see and we will have them prepared for you when you arrive.
We are based near Banbury, UK, specifically located in Bloxham Mill, a beautiful modern business centre surrounded by beautiful countryside farms.
Our address is:
Bloxham Mill, Barford Road, Banbury, Oxfordshire, OX15 4FF
Please note that we are unable to accommodate walk-ins.
We make every effort to dispatch items on the same day that we receive the order, as long as payment is received before 11am (GMT) on that day. However, we cannot guarantee this in every instance. If the parcel can’t be sent on the same day, then it will be sent on the next working day.
This means that UK orders will be received in 1-2 working days, EU orders in 2-4 working days and USA orders in 4-6 working days.
Please be aware that we are unable to dispatch orders on Saturdays or Sundays.
We accept a wide range of payment options to provide convenience and flexibility. You can make your purchase using any major credit card, including Visa, Mastercard, Maestro, and American Express. We also welcome bank/wire transfers, in addition we are happy to take card payments over the phone. Please call +44 330 113 1097 to do so.
Yes, we can hold items for up to 24 hours. Please contact us to let us know if you wish to put an item on hold.
Alternatively, items may be reserved for up to 1 months, with a 20% non-refundable deposit.
Please note that this is offered on a case-by-case basis depending on the item in question.
We are dedicated to handpicking the finest pre-loved treasures from our favourite brands. If you are searching for a specific item that is not currently available, our knowledgeable buying team will make every effort to locate it for you. With our extensive network of trusted suppliers and collectors, we have access to the most elusive pieces that are truly one-of-a-kind and cannot be found elsewhere in the world.
At Dandelion Antiques, we exclusively obtain our items from a carefully vetted network of suppliers and our community of passionate luxury collectors. We have established enduring partnerships with renowned suppliers of luxury goods worldwide who align with our principles of integrity, trust, and uncompromising quality. In addition to our trusted suppliers, our community and dedicated collectors frequently refresh their collections, entrusting us with the sale of their most sought-after items that are rarely found elsewhere.
We are always on the lookout for exceptional pieces to enhance our collection. Rest assured, we offer prompt settlements and utmost discretion throughout the process. If you have a piece of signed jewellery you are interested in selling, whether it's a complete estate collection or a single piece, please email us with details and photos. Kindly note that we exclusively purchase luxury signed items, brand such as: Cartier, Van Cleef & Arpels, Bulgari, Tiffany etc.
We are constantly searching for new treasures and update our website with new arrivals on a weekly basis!